Event tickets are typically sold on the basis of no refund and no cancellation. Individual ticket purchasers who cannot attend an event will forfeit the cost of their tickets unless they can resell them. This is very difficult if last-minute illness, accident, inclement weather or transportation delay makes attendance impossible.

JMM has offered individual inability to attend ticket reimbursement programmes to venues, event organisers and ticket agents since 1994. Our SecureMyBooking.com programme ensures that customers who cannot attend an event will be reimbursed the full cost of their ticket purchase, including all fees and additional items purchased at the same time as the tickets.

The benefits for JMM’s clients include a free claims service, a new income stream and improved customer service that will help win repeat business.